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AP Automation Support Specialist

Dallas, TX

Posted: 01/21/2026 Industry: IT Business Systems Job Number: 5776

Job Description

AP Automation Support Specialist (Hybrid)
Location: Irving, TX (Hybrid: 3 days onsite / 2 days remote)

Schedule: 8/5 (flexible for early start/finish)

 
About the Role
We're hiring an AP Automation Support Specialist to provide high quality functional support for an enterprise AP automation platform. You'll blend a strong accounting/AP background with hands-on knowledge of AP automation and ERP ecosystems to troubleshoot issues, advise clients on best practices, and own resolutions end-to-end. This role is customer centric, highly organized, and collaborative across Sales, Implementation/Projects, Product/R&D, and IT.
What You'll Do
  • Provide functional support: analyze and document requests; deliver timely solutions; follow through to closure.
  • Advise customers on configuration, best practices, and adoption to solve AP pain points using the platform.
  • Manage a large portfolio of client accounts (~80/100) and a wide ticket range (quick fixes to month long investigations) with strong organization and written communication.
  • Coordinate communications primarily via email; schedule calls/meetings as needed to accelerate clarity and resolution.
  • Collaborate cross functionally (Sales, Implementation/Projects, Product/R&D, IT) to remove blockers and minimize tiered escalations.
  • Support handoffs from Implementation to Support; ensure a smooth post go live experience.
  • Contribute product feedback and improvement suggestions based on client use cases.
  • Share knowledge with teammates via planned onsite sessions and operational reviews.
Day to Day & Scope
  • Ownership of 80/100 client accounts with varying complexity/duration of tickets (from minutes to weeks).
  • Issues span configuration, functional usage, and ERP/integration scenarios.
  • Emphasis on organization, clear written communication, and proactive follow through
First 90 Days
  • Weeks 1-3: Ramp on product; by end of week 3, deliver a full product demo.
  • Weeks 3-6: Shadow senior teammates; prepare for user certification with the Product team.
  • By ~1 month: Begin owning and resolving tickets with guidance.
  • Ongoing: Join transition calls from Implementation to Support; demonstrate steady training progress and growing autonomy.

What You Bring (Required)
  • Accounting foundation: degree in Accounting or proven AP experience.
  • AP automation familiarity and empathy for what AP teams experience daily.
  • ERP ecosystem experience across invoice/AP flows and integrations e.g., Sage (Intacct), NetSuite, QuickBooks Desktop/Online (QBD/QBO), Microsoft GP, CDK, etc.
  • Customer centric communicator with excellent written and verbal English; able to simplify complex topics.
  • Analytical problem solver with strong documentation habits and follow through.
  • High organization: able to juggle many clients/tickets without losing the thread.
Nice to Have
  • Prior experience with a leading AP automation platform (strong plus for faster ramp).
  • SaaS support background.
  • French helpful; Spanish a plus.
Who You Are
  • Curious, proactive learner/comfortable with complexity and continuous learning.
  • Empathetic, patient, and solution-oriented; thrives in fast-paced client-facing work.
  • Team collaborator who avoids "hot potato" escalations; sees issues through to resolution.
Compensation & Benefits
  • Comprehensive benefits including PTO, paid holidays, multiple health plan options, 401(k) match, life & disability coverage, and additional perks.
  • performance based bonuses
 

Meet Your Recruiter

Mike Maness
Technical Recruiting Manager

With over 17 years of expertise in IT workforce solutions, Mike is a business leader driving recruitment strategy, sales execution, and operational excellence. As a Technical Recruiting Manager at CornerStone TTS, he leads workforce planning, hiring optimization, and the delivery of high-impact IT staffing solutions. Mike has a proven track record in evaluating, implementing, and customizing complex IT hiring strategies. His ability to align best practices with business needs ensures seamless execution in technical hiring, bridging skill gaps while optimizing workforce capability and cost efficiency. A specialist in talent strategy and workforce analytics, he collaborates with executive teams to implement structured hiring processes that enhance recruitment performance and retention. His leadership in technical staffing, vendor partnerships, and recruitment operations makes him a driving force in TTS’s mission to deliver scalable workforce solutions that align talent with business success.

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About Dallas, TX

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