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AWS Connect Engineer (Level III)

Addison, TX

Posted: 05/08/2026 Industry: IT Infrastructure & Operations Job Number: 7013

Job Description

Senior AWS Connect Engineer (Level III)
Addison, TX Area | Hybrid
Who We Are
CornerStone Technology Talent Services specializes in delivering elite engineering talent into complex, enterprise-scale transformations. We partner with organizations modernizing critical platforms—giving engineers the opportunity to own architecture, solve hard problems, and build systems that actually matter at scale.
Why This Role Stands Out
This is a hands-on, architecture-driven role focused on building a modern, cloud-native contact center platform using Amazon Connect and the broader AWS ecosystem.

You won’t be maintaining legacy systems—you’ll be:
  • Re-architecting and scaling a mission-critical CX platform
  • Driving a full cloud ownership transformation
  • Building event-driven, AI-enabled customer engagement systems

If you’ve worked in environments where Amazon Connect is more than just configuration—this is that next-level opportunity.
What You’ll Own Architecture & Platform Engineering
  • Design and implement enterprise-scale Amazon Connect solutions
  • Build resilient, multi-region architectures with high availability and fault tolerance
  • Define routing strategies, IVR flows, and contact orchestration at scale
Serverless & Event-Driven Engineering
  • Develop distributed systems using:
    • AWS Lambda
    • API Gateway
    • DynamoDB
    • SNS/SQS event pipelines
  • Architect loosely coupled, event-driven workflows across the platform
Contact Center Modernization
  • Rebuild and optimize:
    • Contact flows (IVR)
    • Intelligent routing and queueing
    • Voice + chat + digital channel integrations
  • Transition from vendor-dependent solutions to fully internalized AWS ownership
AI-Driven Customer Experience
  • Implement and enhance:
    • Conversational interfaces (Lex or similar)
    • Chatbots and virtual agents
    • Real-time analytics and sentiment-driven routing
  • Contribute to a next-gen CX strategy focused on automation and intelligence
Infrastructure, Automation & DevOps
  • Define infrastructure using Terraform or equivalent IaC tools
  • Build and optimize CI/CD pipelines
  • Enable consistent, scalable deployments across environments
Performance, Observability & Reliability
  • Leverage CloudWatch, logging, and tracing for system visibility
  • Diagnose and resolve latency, scaling, and reliability issues
  • Engineer for high throughput and low-latency interactions
Technical Leadership
  • Act as a senior-level contributor and technical leader
  • Influence architecture decisions and engineering standards
  • Mentor engineers and elevate overall team capability
What You Bring Core Requirements
  • Deep, hands-on experience with Amazon Connect in production environments
  • Strong background in AWS architecture and distributed systems
  • Proven experience building contact center / IVR platforms at scale
  • Expertise with:
    • Lambda, API Gateway, DynamoDB
    • Event-driven/serverless architectures
  • Experience with Terraform (or similar IaC tools)
  • Strong understanding of CI/CD and DevOps best practices
What Separates Top Candidates
  • Experience leading or contributing to large-scale platform migrations
  • Exposure to AI/ML integrations within contact centers (Lex, speech analytics, etc.)
  • Ability to think beyond implementation—toward platform strategy and scalability
  • Background in high-availability, customer-facing systems
Who You Are
  • You’ve gone beyond basic AWS usage—you’ve designed systems end-to-end
  • You understand that contact centers are evolving into real-time data platforms
  • You’re comfortable owning both architecture and hands-on execution
  • You’re the person others rely on when systems need to scale, stabilize, or transform
What You’ll Gain
  • Ownership over a high-visibility, enterprise platform
  • Opportunity to build in a modern AWS-native environment
  • Exposure to advanced CX, AI, and automation use cases
  • Partnership with a team that understands how to place engineers in roles where they can actually make an impact
The Bottom Line
This is a role for someone who can:

Design, build, and scale a modern Amazon Connect ecosystem—combining cloud architecture, event-driven engineering, and AI-driven customer experience into one cohesive platform.

Meet Your Recruiter

John Briggs
Technical Recruiting Manager

With over 12 years in IT talent acquisition, John Briggs is a business leader specializing in workforce strategy, technical hiring, and market-driven talent solutions. As a Technical Recruiting Manager at CornerStone TTS, John has been instrumental in optimizing hiring frameworks, expanding technical talent pipelines, and driving workforce planning initiatives. His expertise spans application development, cloud computing, cybersecurity, and full-cycle IT hiring. John works closely with business leaders and technical teams to align hiring with emerging trends, leverage AI-driven recruitment technology, and refine scalable hiring strategies. Known for his ability to bridge technical expertise with organizational needs, John cultivates trusted relationships that enhance retention and drive strategic placements. His ability to integrate data-driven talent acquisition with consultative workforce solutions makes him a key driver of TTS’s success, ensuring companies secure specialized talent that aligns with long-term business objectives.

 

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About Addison, TX

Discover exciting job opportunities around Addison, Texas! Nestled in the vibrant Dallas-Fort Worth metroplex, Addison offers a unique blend of thriving businesses, upscale dining spots like Kenny's Wood Fired Grill, fascinating art galleries, and lively entertainment options like WaterTower Theatre. With its strategic location, diverse industries, and renowned events like Taste Addison and Oktoberfest, this area provides endless growth possibilities for job seekers. Come join us in the heart of Texas and explore career paths that match your ambition and passions. Let's build your future together in Addison!
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