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Application Support Analyst II

Louisville, KY

Posted: 12/16/2025 Industry: IT Business Systems Job Number: 6507

Job Description


Application Support Analyst – Healthcare IT | Homecare Homebase (HCHB)
Location: Remote with minimal travel | Full-time, 40 hours/week | Contract-to-Hire Potential
Provided by CornerStone Technology Talent Services

CornerStone Technology Talent Services (TTS), a nationally recognized woman-owned IT staffing firm, is seeking experienced Application Support Analysts with deep proficiency in Homecare Homebase (HCHB). This is an opportunity to support high-impact healthcare operations while aligning with a staffing partner that understands the technical landscape and values strategic career alignment.

We’re hiring four professionals who are comfortable operating independently, capable of managing their workload, and confident working in a clinical support environment. If you bring strong HCHB knowledge and want to join a collaborative team that supports critical systems for care delivery, this role may be the right fit.

About the Role

As an Application Support Analyst, you’ll serve as a subject matter expert for Homecare Homebase and related clinical systems. You’ll work closely with technical and clinical stakeholders to maintain system functionality, troubleshoot issues, optimize performance, and ensure a seamless user experience. This role supports both reactive ticket-based support and proactive system improvement efforts.

Key Responsibilities

  • Provide advanced application support and troubleshooting for HCHB and related systems across desktop and mobile platforms

  • Serve as a primary escalation point for complex system and workflow issues

  • Identify opportunities for system enhancements and optimization; implement changes in coordination with internal teams

  • Collaborate with clinicians, operations, compliance, and IT to ensure solutions are technically sound and operationally effective

  • Develop and maintain knowledge base materials, including user guides, FAQs, and troubleshooting documentation

  • Participate in a rotating on-call support schedule shared across a 7-person team

  • Maintain a high standard of data integrity, system reliability, and end-user satisfaction

Preferred Qualifications

  • Minimum 3 years of experience supporting or implementing Homecare Homebase (HCHB) in a healthcare IT environment

  • Proven ability to manage support queues independently, prioritize workload, and resolve escalated issues

  • Strong communication and customer service skills, with the ability to translate technical concepts for non-technical users

  • Experience supporting clinical end-users and workflows in home health, hospice, or mobile care environments

  • Self-starter who thrives in fast-paced environments and takes initiative without requiring oversight

Work Schedule and Expectations

  • Core hours between 7:00 AM – 6:00 PM based on your time zone

  • Shared on-call rotation for weekend coverage

  • Primarily remote with occasional travel if required

Why Work with CornerStone TTS

We are a mission-aligned team with deep roots in the IT and healthcare staffing space. We understand the technical, clinical, and operational complexities of the environments we support. Our recruiters are tenured professionals who focus on relationship-first hiring. As a woman-owned firm, we promote diversity, inclusion, and long-term career growth through every placement we make.

Meet Your Recruiter

Casey Barksdale
Managing Director

Casey Barksdale is the Managing Director of Technology Talent Services (TTS), leading the division’s establishment, expansion, and positioning as a strategic force in the technology staffing industry. An executive staffing leader with 25 years of diverse business experience, Casey has built a career spanning business development, account management, contract fulfillment, and recruitment leadership. He has been instrumental in scaling TTS into a multi-state operation, delivering technical services, contingent staff augmentation, contract-to-hire, executive search, and direct hire solutions. His expertise in workforce analytics, KPI-driven hiring, and structured recruitment methodologies has enhanced candidate quality, compliance, and retention. Casey oversees AI-driven talent acquisition, vendor partnerships, and workforce optimization strategies, ensuring regulatory adherence and long-term hiring success. His ability to integrate scalable staffing solutions with business objectives ensures CornerStone TTS continues to lead in delivering high-impact, market-driven technical talent solutions.

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About Louisville, KY

Get ready to kickstart your career in beautiful Louisville, Kentucky! Known for its vibrant culture, historic landmarks like the Louisville Slugger Museum & Factory and the iconic Churchill Downs, home to the Kentucky Derby, there is no shortage of unique experiences waiting just around the corner. From the thriving arts scene at the Speed Art Museum to cheering on the Louisville Cardinals at the KFC Yum! Center, this city offers a perfect blend of entertainment, southern hospitality, and professional growth opportunities. Explore our job listings today and discover why Louisville is the ideal place to take your career to new heights.
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