Vice President of Operations & Service Delivery
Location: Fort Worth, TX (Onsite – DFW Area)
Compensation: Base salary + performance-based incentives
Overview
A growing IT infrastructure services organization is seeking a Vice President of Operations & Service Delivery to lead and scale its service operations across depot and field services. This is a hands-on leadership position responsible for operational execution, team development, and full ownership of a regional P&L.
This position offers the opportunity to directly impact business performance, build scalable service models, and partner with executive leadership to drive growth.
Key Responsibilities
Service Delivery Leadership
• Lead warehouse-based IT service operations including procurement, imaging, staging, repair, and asset disposition
• Oversee field service teams supporting installations, relocations, break/fix, and decommissioning
• Ensure successful execution of data center and desktop projects
• Maintain high standards for customer service and delivery
Operational & Financial Management
• Own and manage P&L for regional operations
• Improve operational efficiency, scalability, and service quality
• Develop and enforce KPIs, SOPs, and service standards
• Collaborate with leadership across Sales, Finance, and HR
Team Leadership & Development
• Build, lead, and develop high-performing technical teams
• Provide coaching, mentorship, and hands-on leadership
• Foster a culture of accountability and customer-focused delivery
Customer & Sales Support
• Participate in client meetings and operational walkthroughs
• Support development of Statements of Work (SOWs) and SLAs
• Assist in designing scalable service delivery solutions
Qualifications
Required
• 10+ years of experience in IT operations, service delivery, or field services leadership
• Proven experience managing technical teams in fast-paced environments
• Experience supporting infrastructure, desktop, or data center services
• Demonstrated experience with P&L or business unit ownership
Preferred
• Experience with both depot/warehouse operations and field services
• Exposure to enterprise IT environments (network, infrastructure, data center)
• Background in service-based or project-driven organizations
Core Skills
• Strong operational leadership and execution mindset
• Ability to scale teams and processes
• Excellent communication and client-facing skills
• Detail-oriented with strong process discipline
Why Join
• Executive-level impact within a growing organization
• Opportunity to build and scale operations
• Direct exposure to leadership and business strategy
• Performance-based compensation tied to results
