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IT Service Delivery Business Partner

Glendale, AZ

Posted: 08/03/2026 Industry: IT Business Systems Job Number: 7643

Job Description

IT Service Delivery Business Partner
Location: Glendale, AZ (Onsite)
Duration: Through August 30, 2027
Start Date: ASAP
Employment Type: Contract with potential to hire
Job Summary
The IT Business Partner serves as a strategic liaison between the Innovation & Technology department and internal business departments. This position is responsible for strengthening customer relationships, aligning technology services with departmental needs, and improving satisfaction with IT products, services, and support.

The ideal candidate is a strong communicator with a passion for technology and a demonstrated ability to build lasting partnerships with customers, stakeholders, vendors, and cross-functional teams. This role gathers and analyzes customer feedback, identifies opportunities for improvement, and coordinates initiatives that enhance the overall customer experience.
Essential Functions

  1. Plan, organize, and develop communication campaigns, customer engagement initiatives, and technology training programs.

  2. Develop training materials, presentations, communications, and related program resources.

  3. Conduct or coordinate training sessions with internal staff, subject-matter experts, and outside consultants.

  4. Partner with departments to understand operational needs, identify technology requirements, and align IT products and services with customer expectations.

  5. Build and maintain productive relationships between Innovation & Technology and the departments it supports.

  6. Monitor, analyze, and report on customer satisfaction metrics, service performance, and stakeholder feedback.

  7. Identify trends, service gaps, recurring concerns, and opportunities to improve IT service delivery and the customer experience.

  8. Develop and recommend strategies for addressing customer needs and improving satisfaction with IT products and services.

  9. Identify issues, practices, or departmental requests that may conflict with Innovation & Technology standards, organizational policies, security requirements, or operational priorities.

  10. Coordinate departmental responses, facilitate discussions, and assist with resolving service delivery or customer relationship concerns.

  11. Conduct special projects, research, and analysis as assigned.

  12. Coordinate project-related activities with departments, IT teams, vendors, external agencies, and other stakeholders.

  13. Attend and participate in local and state professional meetings, committees, and industry groups.

  14. Stay informed of emerging technology trends, IT service management practices, customer experience strategies, and innovations in information technology.

  15. Perform other related duties as assigned.
Minimum Qualifications
Candidates must meet one of the following qualification pathways:

Bachelor’s degree in Computer Science, Information Management Systems, Project Management, Management, Public Administration, Business Administration, or a closely related field, plus at least three years of progressively responsible professional-level experience.

An equivalent combination of education, training, and relevant professional experience that provides the required knowledge, skills, and abilities may also be considered.

One year of relevant professional experience may be substituted for each year of required education.
Required Knowledge
Candidates must demonstrate knowledge of:

IT service delivery models and customer-focused technology support.

Service-level agreements and operating-level agreements.

Customer satisfaction metrics, service performance measures, and feedback analysis.

Customer relationship management principles and practices.

Data privacy laws and compliance requirements related to customer data handling.

Research, data analysis, and evaluation methods.

Technology service delivery and continuous improvement practices.
Required Skills
Candidates must demonstrate skill in:

Applying IT service delivery, customer relationship management, research, and analytical principles in a professional environment.

Establishing and maintaining effective working relationships with internal departments, IT teams, vendors, external agencies, and other stakeholders.

Developing and delivering professional communications, presentations, training materials, and customer engagement programs.

Gathering, interpreting, and presenting customer feedback and service performance data.

Facilitating discussions involving technical and nontechnical stakeholders.

Managing multiple projects, priorities, and customer needs simultaneously.
Required Abilities
Candidates must be able to:

Analyze complex problems, identify alternative solutions, evaluate the potential consequences of proposed actions, and implement recommendations that support organizational goals.

Communicate clearly, professionally, and concisely, both verbally and in writing.

Translate technical information into language that can be understood by business stakeholders and departmental customers.

Facilitate productive discussions with individuals representing different departments, professional backgrounds, and levels of technical knowledge.

Work effectively in a collaborative team environment.

Contribute as a team member and treat coworkers, customers, vendors, and stakeholders with professionalism and respect.

Build and maintain professional relationships with internal staff, vendors, external agencies, and community partners.

Research, analyze, and evaluate new IT service delivery methods, technologies, and customer engagement techniques.

Respond effectively to changing priorities, customer expectations, and organizational needs.

Exercise sound judgment when addressing customer concerns, policy conflicts, service issues, and competing departmental priorities.
Special Requirements
TOC-D Certification must be obtained within 30 days of employment.

Success Factor Classification Level: Professional/Supervisory
Working Conditions
This position is performed primarily in a professional office environment in Glendale, Arizona.
FLSA Status
Exempt

This position description does not constitute an employment agreement between the employer and employee. Responsibilities and requirements may be modified as organizational needs and position requirements change.

Meet Your Recruiter

John Briggs
Technical Recruiting Manager

With over 12 years in IT talent acquisition, John Briggs is a business leader specializing in workforce strategy, technical hiring, and market-driven talent solutions. As a Technical Recruiting Manager at CornerStone TTS, John has been instrumental in optimizing hiring frameworks, expanding technical talent pipelines, and driving workforce planning initiatives. His expertise spans application development, cloud computing, cybersecurity, and full-cycle IT hiring. John works closely with business leaders and technical teams to align hiring with emerging trends, leverage AI-driven recruitment technology, and refine scalable hiring strategies. Known for his ability to bridge technical expertise with organizational needs, John cultivates trusted relationships that enhance retention and drive strategic placements. His ability to integrate data-driven talent acquisition with consultative workforce solutions makes him a key driver of TTS’s success, ensuring companies secure specialized talent that aligns with long-term business objectives.

 

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About Glendale, AZ

Ready to kickstart your career in the vibrant Glendale, Arizona area? Explore our job opportunities and discover the endless possibilities that await in this dynamic region. Glendale, located in Maricopa County, is a bustling city known for its blend of modern amenities and rich cultural heritage. Home to iconic attractions like the State Farm Stadium, the Gila River Arena, and the delightful Historic Downtown Glendale filled with charming shops, galleries, and eateries, this area offers a perfect balance of work and play. With a thriving arts scene, renowned theaters like the Arizona Broadway Theatre, and easy access to outdoor adventures at Thunderbird Conservation Park and White Tank Mountain Regional Park, Glendale is the perfect place to grow both personally and professionally. Don't miss out on the chance to build your career in this dynamic city!
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