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Service Desk Engineer

Irving, TX

Posted: 03/31/2026 Industry: IT Business Systems Job Number: 6808

Job Description


Job Title: Service Desk Engineer
Location: Oklahoma City, OK (Onsite)
Employment Type: Full-Time
Experience Required: 4–5 Years

Job Summary:
We are seeking a customer-focused Service Desk Engineer to provide technical support and ensure seamless IT operations for end users. This role is ideal for someone with strong experience supporting Windows environments, troubleshooting technical issues, and delivering high-quality service in a fast-paced environment.

Key Responsibilities:
  • Provide Level 1 and Level 2 technical support for desktops, laptops, and enterprise applications
  • Troubleshoot and resolve issues related to Windows 11 and Windows Server environments
  • Manage incidents, service requests, and problem resolution through a ticketing system
  • Support user account administration, including access management and password resets
  • Install, configure, and maintain hardware and software systems
  • Assist with system updates, patching, and upgrades
  • Troubleshoot network connectivity issues (LAN/WAN/VPN)
  • Provide support for email and collaboration platforms (e.g., Microsoft 365, Outlook)
  • Maintain accurate documentation, including knowledge base articles and troubleshooting guides
  • Collaborate with internal teams for issue escalation and resolution
  • Follow established IT service management processes and service level agreements (SLAs)

Required Qualifications:
  • 4–5 years of experience in IT Service Desk or End User Support
  • Strong experience supporting and troubleshooting Windows 11 environments
  • Working knowledge of Windows Server administration
  • Experience with Active Directory and user account management
  • Familiarity with Microsoft 365 / Exchange Online
  • Experience using ticketing systems (e.g., ServiceNow, Jira, Remedy)
  • Basic understanding of networking concepts (IP, DNS, DHCP)
  • Strong troubleshooting and analytical skills
  • Excellent communication and customer service skills

Preferred Qualifications:
  • Microsoft certifications (e.g., Modern Desktop Administrator Associate)
  • ITIL Foundation certification
  • Experience with endpoint management tools (Intune, SCCM)
  • Experience with remote support tools

Work Environment:
  • Fully onsite role in Oklahoma City, OK
  • May require occasional after-hours or on-call support based on business needs

Meet Your Recruiter

Mike Maness
Technical Recruiting Manager

With over 17 years of expertise in IT workforce solutions, Mike is a business leader driving recruitment strategy, sales execution, and operational excellence. As a Technical Recruiting Manager at CornerStone TTS, he leads workforce planning, hiring optimization, and the delivery of high-impact IT staffing solutions. Mike has a proven track record in evaluating, implementing, and customizing complex IT hiring strategies. His ability to align best practices with business needs ensures seamless execution in technical hiring, bridging skill gaps while optimizing workforce capability and cost efficiency. A specialist in talent strategy and workforce analytics, he collaborates with executive teams to implement structured hiring processes that enhance recruitment performance and retention. His leadership in technical staffing, vendor partnerships, and recruitment operations makes him a driving force in TTS’s mission to deliver scalable workforce solutions that align talent with business success.

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About Irving, TX

Discover exciting job opportunities in the vibrant city of Irving, Texas! Known for its diverse community and thriving economy, Irving offers endless possibilities for career growth and development. With its close proximity to Dallas Fort Worth International Airport, major corporations, and charming neighborhoods like Las Colinas, Irving is the perfect place to advance your career. Explore job listings in this bustling city and be part of the dynamic energy that surrounds attractions like the Toyota Music Factory, the Irving Arts Center, and the Mustangs of Las Colinas sculpture. Embrace the blend of Texan hospitality and cosmopolitan flair that makes Irving a truly exceptional place to work and live. Take the next step in your career journey and find your perfect match in Irving, Texas!
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