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Support Analyst

Irving, TX

Posted: 12/16/2025 Industry: IT Infrastructure & Operations Job Number: 5256

Job Description


Now Hiring: Production Support Specialist – Onsite | Temp-to-Hire | Irving, TX
Location: Irving, TX (100% Onsite – near Regent Blvd)
Type: Full-Time | Temp-to-Hire
Schedule: Monday – Friday
Start Date: ASAP

CornerStone TTS is seeking a Production Support Specialist for a well-established and growing client in Irving, TX. This is a full-time, temp-to-hire position with long-term potential for growth within a company that values professionalism, integrity, and a customer-first mindset.

If you're looking to join a supportive team and build a long-term career in a high-impact, front-line support role, we want to hear from you.

Key Responsibilities:

  • Respond to customer inquiries via phone, chat, and email in a high-volume environment

  • Provide Level 1 technical support, including basic troubleshooting and access issues

  • Assist with order tracking, billing inquiries, and accurate data entry

  • Escalate complex or unresolved issues to internal technical teams as needed

  • Maintain a positive and professional demeanor in all customer interactions

  • Contribute to a team-based culture focused on customer satisfaction

Requirements:

  • 2+ years of experience in customer service, call center, or help desk support

  • Strong verbal and written communication skills

  • Bilingual in English/Spanish strongly preferred

  • Professional, punctual, and dependable work ethic

  • Must be able to work 100% onsite now and after the client relocates locally in mid-2025

  • Proficiency with Microsoft Excel and internal data entry systems is a plus

What’s Offered:

  • Full-time, temp-to-hire opportunity with stable, long-term potential

  • Consistent hours in a professional and team-oriented environment

  • Competitive pay

  • Opportunity to contribute to continuous improvement and operational excellence

How to Apply:
Submit your resume to TTS@CornerStoneStaffing.com and include the following:

  • Confirmation that you can work onsite full-time

  • Whether you are bilingual in Spanish and English

 



 

Meet Your Recruiter

Casey Barksdale
Managing Director

Casey Barksdale is the Managing Director of Technology Talent Services (TTS), leading the division’s establishment, expansion, and positioning as a strategic force in the technology staffing industry. An executive staffing leader with 25 years of diverse business experience, Casey has built a career spanning business development, account management, contract fulfillment, and recruitment leadership. He has been instrumental in scaling TTS into a multi-state operation, delivering technical services, contingent staff augmentation, contract-to-hire, executive search, and direct hire solutions. His expertise in workforce analytics, KPI-driven hiring, and structured recruitment methodologies has enhanced candidate quality, compliance, and retention. Casey oversees AI-driven talent acquisition, vendor partnerships, and workforce optimization strategies, ensuring regulatory adherence and long-term hiring success. His ability to integrate scalable staffing solutions with business objectives ensures CornerStone TTS continues to lead in delivering high-impact, market-driven technical talent solutions.

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About Irving, TX

Discover exciting job opportunities in the vibrant city of Irving, Texas! Known for its diverse community and thriving economy, Irving offers endless possibilities for career growth and development. With its close proximity to Dallas Fort Worth International Airport, major corporations, and charming neighborhoods like Las Colinas, Irving is the perfect place to advance your career. Explore job listings in this bustling city and be part of the dynamic energy that surrounds attractions like the Toyota Music Factory, the Irving Arts Center, and the Mustangs of Las Colinas sculpture. Embrace the blend of Texan hospitality and cosmopolitan flair that makes Irving a truly exceptional place to work and live. Take the next step in your career journey and find your perfect match in Irving, Texas!
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